Booking & Cancellation Procedure for Holiday Lets

1. Booking Process

A. Availability & Enquiry

  • Guests can check availability and make inquiries via our website, booking platforms (e.g., Airbnb, Vrbo), or direct contact with Karen Daniels 07904 261151

B. Reservation & Payment

  • A deposit of 30% of the total rental cost is required to secure the booking.
  • The balance must be paid 63 days before arrival.
  • For last-minute bookings (within 63 of arrival), full payment is required at the time of booking.
  • Payment can be made via Bank Transfer – details to be added

C. Confirmation

  • A booking confirmation will be sent via email upon receipt of payment, including check-in details and house rules.

 

2. Cancellation Policy

A. Guest-Initiated Cancellations

  • 21 or less days’ notice – No refund due
  • 22-35 days’ notice – 10% of the total accommodation cost
  • 36-49 days’ notice – 20% of the total accommodation cost
  • 50-63 days’ notice – 40% of the total accommodation cost

Note: Guests are encouraged to purchase travel insurance to cover unforeseen cancellations.

B. Host-Initiated Cancellations

  • If we must cancel due to unforeseen circumstances, guests will receive a full refund and assistance in finding alternative accommodations if needed.

C. Rebooking Option

  • Guests may have the option to reschedule their stay instead of cancelling (subject to availability and terms).

 

House Rules

1. Check-in & Check-out

  • Check-in: From 4.00 pm (self-check-in available)
  • Check-out: By 10.00 am (late check-out may incur a fee)
  • Please return keys to the designated location. Lost keys may incur a replacement fee.

2. No Smoking Policy 🚭

  • Smoking is not allowed inside the property.
  • If smoking outdoors, please dispose of cigarette butts responsibly.

3. Pets 🐾

  • Allowed
  • The following dog terms apply:
    • Dogs must be under strict control at all times while in or at the Property;
    • Any fouling must be cleared up without delay;
    • The dog owner must bring the dog’s bed or basket for sleeping in;
    • Dogs must not be left alone in or at the Property or elsewhere at any time;
    • Dogs are not allowed in bedrooms unless approved by the property owner (please refer to the property’s ‘Need to Know’ section). They must not lie on beds or furniture, and any hair should be cleaned up before departure;
    • Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent charges;
    • Young dogs (e.g. puppies less than 6 months’ old) must be declared to us at the time of booking and authorised by the Owner;
    • You will be liable for any damage caused by any Holidaymakers’ dogs. Any damage is to be reported to the Owner (or their representative) immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner’s discretion.

4. Quiet Hours 🔇

  • Please respect quiet hours from 10.00 pm to 10.00 am
  • No loud music or parties are permitted.

5. Parties & Events 🎉

  • Strictly no parties or unauthorized gatherings.
  • Only registered guests are allowed on the property unless approved by the host.

6. Kitchen Use & Cleanliness 🍽️

  • Guests are welcome to use the kitchen but must clean up after themselves.
  • Do not leave dirty dishes in the sink.

7. Garbage & Recycling 🗑️

  • Please dispose of trash in the appropriate bins.
  • Recycling should be separated where applicable.

8. Damage & Breakages 💳

  • Guests must report any damages or breakages immediately.
  • Charges may apply for repairs or replacements.

There is a refundable £250 damage deposit payable with final balance which will be returned within seven days of departure if there is no damage.

9. Safety & Security 🔑

  • Always lock doors and windows when leaving the property.
  • Do not share the entry code or keys with anyone outside your group.

10. Additional Fees & Charges 💰

  • Lost keys: £20.00 replacement fee.
  • Extra cleaning: If the property is left excessively dirty, an extra cleaning fee of £75.00 may apply.

 

🔹 By booking this stay, you agree to follow these house rules. Failure to comply may result in penalties or cancellation of your stay without a refund.